Workforce routing

Staff availability

Use live status, workload and skill rules for fair automatic allocation.

LIVE WORKFORCE 3 employees available for new leads

Auto-allocation is using project skill, live status, active workload and response SLA.

Auto allocation on

Team group

Sales availability & workload

Shift calendar Add employee

Ram Kumar Sourcing Manager

Available Shift · 9 AM–7 PM

7 Active leads

1m 24s Avg. response

92% SLA

Capacity 7/10

Valencia English Hindi

Neha Patil Sales Executive

On call Shift · 9 AM–7 PM

9 Active leads

2m 06s Avg. response

86% SLA

Capacity 9/10

Valencia English Hindi

Sana Sheikh Closing Manager

Available Shift · 9 AM–7 PM

5 Active leads

58s Avg. response

81% SLA

Capacity 5/10

Closing Agreement Finance

Vivek Rao Sales Executive

In meeting Shift · 11 AM–8 PM

8 Active leads

2m 41s Avg. response

74% SLA

Capacity 8/10

Valencia English Hindi

Meera Joshi Receptionist

Available Shift · 11 AM–8 PM

4 Active leads

42s Avg. response

96% SLA

Capacity 4/10

Valencia English Hindi

Fair distribution

Auto-allocation rules

Project access Match Valencia / Sunland skill

Live status Available employees only

Capacity Under active lead limit

Performance SLA and recent response

Round robin Fair rotation within score band