Employee-first calling
Voice command center
Reach staff first, connect customers second, and record the complete outcome.
186
Calls today
78% connected
04:18
Avg. talk time
+38 sec this week
92%
Employee pickup
Under 20 seconds
82
Positive sentiment
AI call analysis
Priority dial queue
Employee-first calls
1 · Employee rings first
No cold connection to the customer
2 · Customer connects
Only after staff acceptance
3 · Record & analyze
Consent, transcript and summary
AM
Aditi & Rohan Mehta
Site visit · Today, 4:30 PM
Hot · confirm transport
Ram Kumar
KS
Kunal Shah
AI follow-up #2 · Today, 6:15 PM
Warm · follow-up #2
Neha Patil
PN
Priya Nair
OTP verification · Pending
OTP pending
AI Qualification
AD
Arjun Deshpande
Agreement signing · 20 Aug, 11:00 AM
Agreement follow-up
Sana Sheikh
Live workforce
Live
Call routing availability
RK
Ram Kumar
Sourcing Manager
Available
7 leads
NP
Neha Patil
Sales Executive
On call
9 leads
SS
Sana Sheikh
Closing Manager
Available
5 leads
VR
Vivek Rao
Sales Executive
In meeting
8 leads
MJ
Meera Joshi
Receptionist
Available
4 leads
SURYA AI VOICE
AI qualification & reminder calls
Approved scripts, consent announcement, live intent detection and immediate human escalation.
24
Calls today
71%
Connected
6
Human handoffs
Human escape always available
Press 0 or ask for a person
| Lead | Employee | Route | Outcome | Duration | Sentiment | Recording | Journey |
|---|---|---|---|---|---|---|---|
|
AM
Aditi & Rohan Mehta
10:06 AM
|
Ram Kumar | Connected | 08:42 | Positive | Play | Saved | |
|
KS
Kunal Shah
9:48 AM
|
Neha Patil | Connected | 04:16 | Positive | Play | Saved | |
|
PN
Priya Nair
9:21 AM
|
AI Qualification | Pending | — | — | Not available | Saved | |
|
AD
Arjun Deshpande
Yesterday
|
Sana Sheikh | Connected | 06:08 | Neutral | Play | Saved | |
|
SK
Sameer Khan
Yesterday
|
Ram Kumar | No answer | — | — | Not available | Saved |