Journey automation

Follow-up command center

Control the three-step AI cadence and human tasks without losing context.

9 Due now 2 SLA breaches

24 Due today 14 AI · 10 human

38 AI scheduled Next 72 hours

84% On-time rate +5% this month

Work queue

Follow-ups needing attention

Aditi & Rohan Mehta Surya Valencia · Hot

Confirm site transport Overdue by 18m

Kunal Shah Surya Sunland II · Warm

AI follow-up #2 Due in 34m

Priya Nair Surya Valencia · Pre-Validation

Complete OTP verification Due in 1h

Arjun Deshpande Surya Sunland I · Booked

Agreement signing reminder Today · 4:00 PM

Sameer Khan Surya Valencia · Cold

Nurture check-in 22 Aug · 11:30 AM

AI cadence

Active

FOLLOW-UP 1 · IMMEDIATE Project answer + brochure

Sent 18 Aug · 9:16 AM

FOLLOW-UP 2 · +4 HOURS Answer open questions

Scheduled today · 2:15 PM

FOLLOW-UP 3 · +24 HOURS Invite to meeting / site visit

Conditional on no reply

ESCALATION Human task for owner

After 3 unanswered attempts

Customer-safety guardrail: Automation stops immediately after reply, opt-out, booking or human takeover.