Customer success
Handover & post sales
Continue the same journey after agreement through handover and service.
184
Post-sales customers
Across 4 projects
76%
Avg. construction
Valencia Phase I
14
Open requests
11 within SLA
4.6
Customer CSAT
90-day average
Continuous customer journey
Active
Handover lifecycle · Arjun Deshpande
Agreement signed
18 Aug 2026
Complete
Welcome & relationship manager
19 Aug 2026
Complete
3
Construction updates
Monthly
Active
4
Payment milestones
As scheduled
Active
5
Pre-handover inspection
Target · Jun 2028
Scheduled
6
Possession & handover
Target · Jul 2028
Scheduled
7
After-sales support
Post possession
Scheduled
Customer care