Surya CRM Team groups
⌘ K
6 RA
Reyaz Ahmad Super Admin
Organization

Team groups

Organize project, sourcing, sales, closing, reception and customer-care teams for routing.

38 employees across 6 operating groups Groups drive lead allocation, call routing, escalation, calendar access and KPI reporting.

Valencia Sourcing

RK
GROUP LEAD Ram Kumar
Active
8 Members 42 Active leads 94% SLA
Valencia Digital leads English + Hindi

Sunland Sales

NP
GROUP LEAD Neha Patil
Active
10 Members 58 Active leads 88% SLA
Sunland I & II Walk-ins Marathi

Closing Team

SS
GROUP LEAD Sana Sheikh
Active
5 Members 14 Active leads 97% SLA
Negotiation Booking Agreement

Reception & Walk-ins

MJ
GROUP LEAD Meera Joshi
Active
4 Members 17 Active leads 99% SLA
Reception OTP Auto allocation

Customer Care

AR
GROUP LEAD Anjali Rao
Active
7 Members 23 Active leads 91% SLA
Post sales Handover Service requests

Channel Partner Desk

VR
GROUP LEAD Vivek Rao
Active
4 Members 31 Active leads 86% SLA
Partner leads Attribution Commission
Cross-team handoff

Responsibility flow

Reception Capture + OTP
Sourcing Qualify + meeting
Sales Project + visit
Closing Booking + agreement
Customer care Handover + after sales

Ownership can change between groups, but the customer never changes record: summaries, questions, recordings, documents and next actions travel with the unified journey.