SYSTEM
Lead captured from Referral · Existing customer
Farhan Ali enquired for Surya Sunland I. Campaign, consent and source attribution were saved.
Unified customer journey
Farhan Ali
One trusted history for every AI, human and system interaction.
FA
Farhan Ali
ColdSUR-2026-0229 · Surya Sunland I
+91 93700 55824
farhan.ali@example.com
Pune
Mobile
WhatsApp
Email
34
AI score
39
Lead health
SYSTEM
Duplicate check passed
Mobile, email and normalized name were checked across active, lost and booked records.
SYSTEM
Mobile number verified by OTP
Verified ownership and consent were stored with timestamp and source.
AI
AI qualification summary created
Budget ₹65–72 L, timeline 6+ months and project fit were evaluated. Lead score: 34/100.
SYSTEM
Email fallback selected
The number is not active on WhatsApp, so communication moved to a consented email/SMS path.
HUMAN
Third call attempt — no response
Employee-first connection reached the assigned executive, but the customer leg was unanswered.
AI
Moved to long-term nurture
AI detected low urgency after three attempts and recommended a low-frequency project-update journey.